Return & Exchange Policy

At Aadmoz.com, we strive to provide you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer an exchange & return policy to ensure your utmost satisfaction. Please familiarize yourself with the following guidelines and procedures regarding exchanges & returns.

Eligibility for Exchanges

To be eligible for an exchange, please ensure that the following conditions are met:

1. The item must be in its original condition: The product should be unused, unworn, and undamaged. It should be in the same condition as when you received it, with all original tags, packaging, and accessories intact.
2. Timely exchange request: You must initiate the exchange process within a specified timeframe, typically within 14 days from the date of delivery. Please note that certain items, such as perishable goods or personalized products, may not be eligible for exchange due to their nature. Please refer to the product description or contact our customer support for clarification.

Exchange Process: If you meet the eligibility criteria and wish to exchange your item, please follow these steps:

1. Contact our customer support: Reach out to our dedicated customer support team through email (product@aadmoz.com). Provide them with your order details, including the order number, your contact information, and the reason for the exchange. Our representatives will guide you through the process and provide any necessary instructions.
2. Packaging and shipment: After receiving confirmation from our customer support team, securely package the item to be exchanged, ensuring it is protected during transit. Include all original tags, packaging, and accessories. Depending on the item, you may need to include a completed exchange form or any other required documentation, as instructed by our team.
3. Shipping the item: You will be responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe arrival of the package. Aadmoz.com is not responsible for any damage or loss that occurs during the return shipping process.
4. Processing the exchange: Once we receive the returned item and verify its eligibility for exchange, we will process the exchange as promptly as possible. This may include inspecting the item to ensure it meets the required conditions. If the exchange is approved, we will dispatch the replacement item to you, subject to availability. If the requested item is out of stock, we will provide you with alternative options or issue a refund, as per your preference.

Please note that exchanges may be subject to additional shipping fees, depending on the nature of the exchange and the availability of the requested item.

Return Exceptions: Certain items are generally not eligible for exchange unless they are defective or damaged upon arrival. These may include:

1. Perishable goods: Items such as food, beverages, or other perishable products may not be eligible for exchange due to health and safety regulations.
2. Personalized or customized items: Products that have been specially customized or personalized according to your specifications may not be eligible for exchange, as they are uniquely tailored to your preferences.
3. Intimate or sanitary goods: For hygiene reasons, items such as undergarments, swimwear, and certain personal care products may not be eligible for exchange.

Please review the product description or contact our customer support for specific details regarding the eligibility of these items for exchange.

Refunds: If an exchange is not possible due to unavailability or other circumstances, you may be eligible for a refund. The refund will be processed using the original payment method within a reasonable timeframe.

Please note that shipping fees, including those associated with the initial purchase and the return shipment, are non-refundable, unless the return is due to an error on our part or a defective/damaged product.

Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

1. Timeframe for Returns: You must initiate the return process within a specified timeframe, typically within 14 days from the date of delivery. This allows us to process your return efficiently and provide you with a prompt resolution. Please note that certain items, such as perishable goods or personalized products, may not be eligible for return due to their nature. Please refer to the product description or contact our customer support for clarification.
2. Item Condition: The product must be in its original condition, unused, unworn, and undamaged. It should be in the same condition as when you received it, with all original tags, packaging, and accessories intact.

Return Process: If you meet the eligibility criteria and wish to return your item, please follow these steps:

1. Contact Customer Support: Reach out to our dedicated customer support team through email (product@aadmoz.com). Provide them with your order details, including the order number, your contact information, and the reason for the return. Our representatives will guide you through the process and provide any necessary instructions.
2. Packaging and Shipment: After receiving confirmation from our customer support team, securely package the item to be returned, ensuring it is protected during transit. Include all original tags, packaging, and accessories. Depending on the item, you may need to include a completed return form or any other required documentation, as instructed by our team.
3. Shipping the Item: You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe arrival of the package. Aadmoz.com is not responsible for any damage or loss that occurs during the return shipping process.
4. Processing the Return: Once we receive the returned item and verify its eligibility for a return, we will process the refund as promptly as possible. This may include inspecting the item to ensure it meets the required conditions. The refund will be processed using the original payment method within a reasonable timeframe.

Please note that shipping fees, including those associated with the initial purchase and the return shipment, are non-refundable, unless the return is due to an error on our part or a defective/damaged product.

Return Exceptions: Certain items are generally not eligible for return unless they are defective or damaged upon arrival. These may include:

1. Perishable goods: Items such as food, beverages, or other perishable products may not be eligible for return due to health and safety regulations.
2. Personalized or customized items: Products that have been specially customized or personalized according to your specifications may not be eligible for return, as they are uniquely tailored to your preferences.
3. Intimate or sanitary goods: For hygiene reasons, items such as undergarments, swimwear, and certain personal care products may not be eligible for return.

Please review the product description or contact our customer support for specific details regarding the eligibility of these items for return.

Contact Customer Support: If you have any questions, concerns, or need further assistance regarding our return & exchange policy, please don’t hesitate to contact our customer support team. We are here to help and provide the necessary guidance to ensure your satisfaction.

Disclaimer: While Aadmoz.com takes every effort to provide accurate and up-to-date return & exchange policy information, please note that the details provided in this document are subject to change without prior notice. We recommend checking our website or contacting customer support for the most current information regarding our return policy.

Thank you for choosing Aadmoz.com. We value your business and strive to make your shopping experience enjoyable and stress-free.